The Mind — customer-facing AI, coaching, mental health.
Sectors · customer support · coaching · mental-health support · educationCognition‑aware engineering for the surfaces where AI meets a human mind under pressure. The same instruments — affect calibration, distortion detection, trait-aware personalisation, escalation and refusal logic — that support a coaching conversation also govern whether a customer‑support agent de‑escalates a difficult call or compounds it. Engagements in clinical or regulatory contexts proceed only with appropriate clinical advisory in place. The Programme works on AI that supports human reasoning — not on persuasion-for-sales, which is incompatible with its founding principle (Human Intent over Algorithm).
Functional metrics — emotion‑reasoning fidelity, distortion detection, escalation precision — designed from field observation rather than borrowed from benchmarks. Published in EMNLP, ACII, ACL, ICALT, and PACLIC.
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